Karat Chat




It came out of the acid scratch free and shiny as new

Posted by Jill Bibby on Mar 17, 2017 18:11:02 PM

Our headline is actually a comment made by our Lab Manager, Olga Yankov.  Our customer sent in a ring they assumed was platinum as part of a lot scheduled to undergo our Premium Stone Removal Process.  

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In our local paper this morning…it was an honor

Posted by Jill Bibby on Feb 28, 2017 14:22:38 PM

Every year we are grateful to be a part of this historic event.  It is a way for us to give back to our great military.

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West Point Legacy Lives on at Pease & Curren Refinery

Posted by Jill Bibby on Feb 14, 2017 15:42:36 PM

Forty-one class rings were donated this year to the West Point Association of Graduates 17th Annual Ring Melt Ceremony that will be held on February 27th beginning at 9:00 a.m. at the Rhode Island refinery, Pease & Curren.

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How To Deal With Difficult Customers

Posted by Paul Luce on Feb 12, 2017 07:00:29 AM

Let’s get this out of the way up front: Yes, the customer is always right. That being said, the customer isn’t always patient enough or doesn’t always possess enough knowledge to make a decision right away without a little help. For this reason, you have to be patient and knowledgeable for them so they can […]

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For those waiting for GOLD to go up

Posted by Jill Bibby on Feb 08, 2017 00:00:09 AM

In the words of our long time Inside Salesperson Stephanie “Gold always takes the stairs up, and the elevator down” and this is certainly the case this week.

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How to tell the difference between silver, white gold and platinum

Posted by Jill Bibby on Jan 31, 2017 08:00:59 AM

If you buy jewelry you are surely aware of the challenge of differentiating between these gray/white colored metals. It is not always easy to tell with the naked eye but this is may help.

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A Jeweler’s Story. Why it pays to plan ahead.

Posted by Jill Bibby on Jan 25, 2017 12:00:39 PM

We recently had a conversation with a jewelry store owner who has 5 locations and spends his time traveling between the stores. Each store has a manage r and the manager’s main concern is selling wedding rings, gemstones and custom jewelry. One of the stores has a resident goldsmith. All of the stone sizing, removal, […]

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A Year in Review – Convenience is really expensive.

Posted by Jill Bibby on Jan 18, 2017 12:00:53 PM

Let’s have a conversation about the price of convenience and how expensive it can be over the long term. Many times we encounter refining prospects who like the convenience and the quick turnaround from a cash buyer. Cash buyers are just around the corner from the store or stop by once a month, usually someone […]

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What I learned about Christmas and Pawnbrokers

Posted by Jill Bibby on Jan 03, 2017 21:11:39 PM

Wish I would’ve seen this a few weeks ago but we are still in the holiday spirit right? Just came across this little tidbit about Pawnbrokers and Christmas and thought you might find it interesting.  

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Losing a bucket of gold on West 48th

Posted by Jill Bibby on Dec 05, 2016 19:23:56 PM

Lately we have been hearing a lot about thefts in the jewelry industry, but never from an armored truck.  This story is unreal and reinforces the need to make sure your precious metals shipment is insured while in transit.

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